Refunds and Exchange
WE GUARANTEE YOUR SATISFACTION WITH ALL HOUBIGANT MERCHANDISE.
- Our products are to be trusted. We will gladly accept returns of products that do not meet your expectations. Simply return your perfume that hasn't been opened in its original condition with the receipt or original invoice to the address below within 7 days from the delivery for a product exchange, credit, or a full refund of the purchase price (minus shipping and handling charges). Shipping costs are not refundable.
- If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments. Please return your merchandise in its original condition within 30 days of delivery, with a copy of the sales invoice to the following address:
Exclusive Fragrances & Cosmetics Returns
C/O Sheralven Enterprises LTD.
2 Rodeo Drive
Edgewood, NY 11717
Should you need any assistance with your purchase, our customer service staff will be pleased to assist you, please contact us by email at: infousa@houbigant-parfum.com or by phone on 203-838-6200 (USA). We can be reached Monday-Friday from 10am to 5pm.