Houbigant collaborates with USPS or Federal Express to guarantee the highest service and reliability. We strongly recommend that you use a business address whenever possible for all your orders as some shipping companies will require a signature. You will receive an email confirmation with the tracking number and the link for following your order status. In case of damaged package delivery, please contact our customer services.

  • Some orders require a signature upon receipt.
  • We are not able to redirect orders once it has been shipped.
  • Do not forget to check the content of the package delivered before providing your signature.
  • Orders confirmed and paid are shipped during the business week and usually ship within 3 business days. A confirmation by email will be sent as soon as your order is shipped.

The content of each order is checked before shipment. A particular attention is dedicated to prepare your order.

We pay a specific attention while preparing your order and package. However, if a product has been damaged during transportation, please email our customer services directly.